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Shipping & Returns

Shipping

We can ship to virtually any address in the world. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Orders that are $75.00 or more and the shipping destination is within the contiguous 48 US states - FREE SHIPPING! You don't need to do anything extra when checking out, it's automatic. Queenz Craft Faire saves you each and every day on the crafting supplies you love and want!

Our First Class International Shipping Rates are ESTIMATES. If it is cheaper to ship, we do refund overages. If you would like an exact shipping amount before payment, send us an email.

Do you need your order quickly? Call us or e-mail if you need expedited shipping. We can ship to you overnight or second day, simply ask! We are always happy to rush your shipment if you need to get it quick! 

When will your order ship?

For products in stock, we ship within 2-3 business days - how can you start creating if your craft supplies are on our shelves. All orders ship from our location in Huntsville, Alabama.

To track your order

You will receive an email from us that includes confirmation that your order has been filled and is on its way. We ship DHL, FedEx SmartPost, FedEx, and USPS.

What are your rates for Alaska, Hawaii, Puerto Rico, FPO/APO, and other U.S. territories?

We use only USPS to ship to these destinations; express service is unavailable. If your order includes heavy items (weigh over 3 lbs) or oversized items, additional shipping charges will apply. We will contact you with the exact shipping charges. You'll be asked to approve the charges BEFORE the order is shipped.

Return Policy:

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  All packing is recorded and archived for 30 days for the protection of both parties.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Contact us:

Email us and tell us what you think. This store is for you, the crafter's... Is there a product you think we should add?

QCFcustomerservice@gmail.com

(801) 603-0463

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